Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
Can you please try installing the plugin Query Monitor to the affected website, look for queries related to our plugin and share us a screenshot if you find any? This will help us to determine what’s exactly slowing down your website.
You can also get in touch with your hosting provider, ask for usage logs, and find out which specific requests are responsible for the high CPU utilization.
Looking forward to helping you.
Thank you.
I have installed Query Monitor but I do not know how to use it?
I have been in touch with Cloudways helpdesk before posting this and they told me RankMath was causing the CPU spike as we tested it before and after deactivating it.
Top IPs │
├─────────────────────────────────────────┬───────┤
│ IP │ COUNT │
├─────────────────────────────────────────┼───────┤
│ 101.100.131.224 │ 1861 │
│ 149.28.15.202 │ 977 │
│ 40.77.167.66 │ 579 │
│ 207.46.13.66 │ 574 │
│ 40.77.167.27 │ 562 │
│ 40.77.167.47 │ 555 │
│ 207.46.13.111 │ 550 │
│ 207.46.13.181 │ 533 │
│ 216.244.66.194 │ 235 │
│ 2407:7000:8394:d800:454e:8aa4:c82e:4035 │ 226 │
└─────────────────────────────────────────┴───────┘
┌────────────────────────────────────────────────────────────────────────────────────────┐
│ Top URLs │
├────────────────────────────────────────────────────────────────────────────────┬───────┤
│ URL │ COUNT │
├────────────────────────────────────────────────────────────────────────────────┼───────┤
│ /wp-admin/admin-ajax.php │ 1082 │
│ /wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=e13a9d3821 │ 235 │
│ / │ 222 │
│ /wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=24e8878ab8 │ 181 │
│ /wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=eb4e47f3f2 │ 108 │
│ /wp-json/wp-statistics/v2/hit?_=1669174527&_wpnonce=27aebdf5ca&wp_statistics_h │ │
│ it_rest=yes&referred=https%3A%2F%2Flm.facebook.com%2F&exclusion_match=no&exclu │ │
│ sion_reason&track_all=1¤t_page_type=page¤t_page_id=6227&search_que │ 98 │
│ ry&page_uri=/houses-for-sale-marton/?fbclid=IwAR3Ly5dT7alWoNAF9v0gmRnX0k421E6F │ │
│ 4ecgo-jU6C6Md8QvjFEPH3grdJo │ │
│ /wp-json/wp-statistics/v2/hit?_=1669164431&_wpnonce=27aebdf5ca&wp_statistics_h │ │
│ it_rest=yes&referred=https%3A%2F%2Fwww.mymansion.co.nz&exclusion_match=yes&exc │ 77 │
│ lusion_reason=CrawlerDetect&track_all=1¤t_page_type=home¤t_page_id │ │
│ =439&search_query&page_uri=/ │ │
│ /wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=1a9a4c3040 │ 64 │
│ /wp-json/wp-statistics/v2/hit?_=1669135661&_wpnonce=7ac3e8aecb&wp_statistics_h │ │
│ it_rest=yes&referred=https%3A%2F%2Flm.facebook.com%2F&exclusion_match=no&exclu │ │
│ sion_reason&track_all=1¤t_page_type=page¤t_page_id=6227&search_que │ 63 │
│ ry&page_uri=/houses-for-sale-marton/?fbclid=IwAR2vt3yPmeW8dwftb4G-uDDOs8M1alfK │ │
│ ndxorZuJKHZNdPMcxtRHQuflFEI │ │
│ /wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=ada2391c6a │ 59 │
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
