Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please head over to WordPress dashboard > Rank Math dashboard > Help > Connect with your Rank Math account.
Then, head over to Content AI and refresh the credits count so the plugin will request the updated credits from our server:
Hope that helps. Please don’t hesitate to let us know if you need our assistance with anything else.
Hi Anas,
I followed exactly as you explained but the Content Ai credits still do not show up. Is there another way to resolve this?
Regards,
Gopi Mundkur
Hello,
We can check on our end that you have used 81 out of 55 available credits on your account and that’s why you are seeing zero credits on your site. Can you please confirm if you have used these credits on a different website before?
Let us know. We are here to help you.
Hi Jeremy,
I had used some Content AI credits on the site that I moved this site from which was sr-lanka-tours-online.com
However, I do not recall how many were used earlier. However, there was a balance of Content AI remaining when I moved from the earlier URL to this one. I vaguely remember it to be about 18 in balance. I am wondering how 81 could have been used when I recently purchased only 50 of them. If there are none remaining then I guess I will have to buy another lot of 50.
Regards,
Gopi
Hello,
We are glad we could clarify your Content AI credits balance for you. If needed, you can assign a limited number of credits to a website so that they are not used up. You can refer to the following article for how to do that: https://rankmath.com/kb/how-to-use-content-ai/#assign-content-ai-credits
Hope that helps. Please let us know if you have questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
