Hi,
Thanks for getting in touch and I am so sorry to hear that.
Are you using the new search console or the old one?
Have you used Google new domain/sub-domain verification feature to verify your website? if not, please do that and try again.
Let us know if that works. If not, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please include your Google account logins as well or add s******@r*********** as an owner so we can take a look.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Thank you Todd.
I think the Yoast SEO is the new version 11.1 and the google console verification I did was DNS verification. Sorry please I don’t really understand most of used terms, I am very new to this industry. Just learning. I will prefer you look at yourself as an expert you are to avoid complicating issues for myself. I just ran into problem 4 days ago that made my site to go off for three days, thanks to my hosting company for rescuing me.
Hi there,
Thanks for the response.
I am afraid that you did not share your site URL on the sensitive data section.
Please share this info so that we can take a look at this issue for you.
I am looking forward to helping you.
Hi Michael,
Thanks, I actually entered my details at sensitive data section (the area with light pink color) but don’t know what happened. I have already deleted it.
Kindly check your support email address (s******@r***********), I will send it as a mail to you now to be on a safer side.
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This reply was modified 5 years, 7 months ago by
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Hi there,
The sensitive data section is completely safe since you are the only person and our support team who can access this data.
Please share another copy to this section so that all members of our team can access it quicker.
I am looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Dear Michael,
Sorry, I just understand your message now. I thought you said you didn’t see the information I shared earlier, oh! I was scared that people would have seen my login details that’s why I quickly deleted it. Oh! English, too hard to understand sometimes. Don’t know that you saw other but my url was missing. I have completed the information.
Thank you for your concern and help.
Hi RankMath Team!
Hope i’m not being too quick? I just wanted to follow up, if there is progress on the resolution to my request.
Any problem noticed from site?
Thanks
Good Morning Friends!
Just following up with the above issue with my website which I opened ticket over the weekend. Any progress or resolution?
Kindly relate to me.
Wishing you all fruitful week.
Thank you.
Hi,
I am so sorry for not getting back to you sooner because of the weekend.
It seems like you hadn’t run the Setup Wizard yet and hadn’t connected to your Rank Math account.
It appears you haven’t even authorized your Google Console account yet. You can do that from WordPress Dashboard > Rank Math > General Settings > Search Console
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Ok, I will try it again but that is exactly what I did last weekend but it couldn’t run.
Hi Todd!
Thank you so much. I have done that and it worked fine.
I’m so happy.
Please, one more question. Should I go back and run the wizard again to complete other information required or should I do it individually?
Hi there,
Thanks for the question.
Yes you can run the wizard once more if you have not completed filling out the details.
Let me know if you have additional questions.
Good Morning all,
Thanks so far for your support.
I have actually set up all the necessary on my Rankmath SEO but I have a challenge after setting up. My home page is loading fine but all posts stop loading. It says
“The http://www.evergreenpearl.com page isn’t working
http://www.evergreenpearl.com redirected you too many times.
ERR_TOO_MANY_REDIRECTS”
If I deactivate Rankmath plugin, It will be loading fine but If I activate Rankmath plugin again it will stop loading. Also if I switch my Permalink to Plain Text, it will load fine but if I switch to post name it will stop loading again.
Please what could be the problem? or is there anything I did not do right? I was suspecting may be is the breadcrumb I inserted on my header.php end that caused it so I went and deleted it even disabled it but the problem is still there. Please Help her, I’m just confused.
