Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
This is quite unexpected, would you mind performing the following steps and letting me know if the issue can be reproduced when you have only Rank Math activated on your site?
https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/
Looking forward to helping you. Thank you.
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Hello,
Thank you for your prompt response. I followed the steps outlined on your link. I’m only able to reproduce the error after all plugins have been re-enabled and I go set up RankMath. Apparently SiteBuilder and RankMath don’t get along :-(.
Hi Alberto,
Thanks for the follow up.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi there,
Thanks for the access.
With Rank Math activated and deactivated, I am redirected to this homepage URL: http://allpro-ca.com/sbnai/ which appears to be working correctly.
Would you mind letting me know to which blog page you are redirected to and whether you can reproduce this issue from a different browser so that I can advise further?
Hope to hear back soon.
Go ahead and log into the site, go to Pages, and hit the edit button on the home page. You’ll see that it is not that same as the home page…
Hi Alberto,
Thanks for the response.
I have now been able to reproduce this issue. There is a conflict between Rank Math and one of the plugins required by your theme ie Flash Toolkit which is causing the issue on your homepage.
This issue has been raised with our developers and we will be getting back to you in a short while.
We appreciate your patience.
Hello Michael,
Do we have an ETA for resolution on this issue?
Thank you very much!
Al
Hi Alberto,
This issue will be fixed within a week.
Appreciate your patience in this matter.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
