Problem with purchase conversion – GTM4WP and RankMath [WooCommerce]

#481561
  • Resolved michaellon

    3 years, 4 months ago

    Rank Math free

    I’m using Your plugin and also GTM4WP.
    I want to start selling. To do that I must configure conversions for Google Ads. That’s why I use GTM4WP. While I was using Google Tag Manager preview on my site I noticed that Your plugin somehow changes the events on the “order-received” page. There’s no “purchase” or “gtm4wp.orderComplete” with needed data, only an almost empty “Message”. When I disable your plugin everything works and I can see the “purchase” event.

    Even with all options in RankMath turned off in the cockpit, the problem still exist.
    The same problem occurs with other plugins disabled, except of course WooCommerce.

    I think it may be a problem/bug with your plugin.

    I am asking for help in solving the problem.

    Greetings,
    Michael

Viewing 4 replies - 1 through 4 (of 4 total)
  • michaellon

    3 years, 4 months ago

    Rank Math free

    Bump

    Nigel

    3 years, 4 months ago

    Rank Math business

    Hello,

    Thank you for contacting us for help with a conflict between Rank Math and the GTM4WP plugin.

    If it is active, please disable the Rank Math analytics module and check if that fixes the issue. To do that, go to your WordPress admin > Rank Math > Dashboard, and toggle off “Analytics”.

    Once you have toggled off Rank Math analytics, your external analytics (GTM4WP) should start working.

    Hope that helps. Please let us know if you have questions.

    michaellon

    3 years, 4 months ago

    Rank Math free

    Hello Nigel,
    As I said before “Even with all options in RankMath turned off in the cockpit, the problem still exist.”.
    I turned off everything, Analytics too.
    The problem still exists and unfortunately it doesn’t helps.

    Nigel

    3 years, 4 months ago

    Rank Math business

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Problem with purchase conversion – GTM4WP and RankMath [WooCommerce]’ is closed to new replies.