Does not save data

#479945
  • Resolved Liyana Van Wyk

    3 years, 4 months ago

    Rank Math free

    We are trying to save meta data on our snippet section and add a focus keyword.

    But when we update, rank math does not save anything.

    We are using enfold framework on wordpress. However, we can make wordpress changes but no rankmath changes.

    We decided to go to rank math titles & Meta add it to the home page there. It saves, but does not reflect it to the home page?

    please assist urgently.

Viewing 1 replies (of 1 total)
  • Anas

    3 years, 4 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please check if you are using a Firewall, as it may prevent saving the changes.

    If you are using a Firewall, please whitelist this route:
    /wp-json/rankmath/v1/updateMeta

    Whitelisting the route should fix the issue.

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    I hope this helps. Looking forward to helping you.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Does not save data’ is closed to new replies.