Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account? You can add them to the designated sensitive data section
It is completely secure, and only our support staff has access to that section.
Thank you, and looking forward to your update.
please cancel my pro account and refund my payment.
Hello,
If you are overwhelmed with our UI or the options listed in our plugin are confusing for you, you can make use of “Easy Mode” which hides all advanced options and you can use the plugin with ease.
With that said, we have already refunded the current subscription you have. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.
Of course, we’re very sorry to see you go.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
