can not update rankmath

#477489
  • Resolved I Want Paella

    3 years, 1 month ago

    Rank Math free

    Hello, I notice there is a new version of rankmath, but id soen´t update. When I try, it returns the following message:

    Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Is there any other way to update?

    Many Thanks,

    Jose.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Md. Sakib Khandaker

    3 years, 1 month ago

    Rank Math agency

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    This error is usually caused when you’re updating the PRO plugin but it is not yet connected to your Rank Math account.

    You have opened this ticket with a Free Rank Math account.

    Can you please share the email you used to purchase the PRO subscription?

    To fix the issue, please try following the guide below to see if that works for you:
    https://rankmath.com/kb/fix-pclzip-err-bad-format/

    Looking forward to helping you.

    Thank you.

    I Want Paella

    3 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Md. Sakib Khandaker

    3 years, 1 month ago

    Rank Math agency

    Hello,

    Thanks for verifying your subscription. I’ve attached the mail address in the sensitive data section that we found under the subscription.

    We always encourage our PRO users to open tickets in the PRO section of Rank Math.

    Please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    I Want Paella

    3 years, 1 month ago

    Rank Math free

    Oh I see, I did it with my other email address, how can I do it, then? Should I reconnect with that email address or can I change the email address for the PRO version?

    Miguel

    3 years, 1 month ago

    Hello,

    We have merged both accounts under this email address so it’s easier to manage the subscription and websites.

    Don’t hesitate to get in touch if you have any other questions.

    I Want Paella

    3 years, 1 month ago

    Rank Math free

    thank you, that is most helpful

    Md. Sakib Khandaker

    3 years, 1 month ago

    Rank Math agency

    Hello,

    We’re glad that this resolved your issue.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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