Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’ve checked the order ID you have shared, and it seems that it was registered in the email address I shared in the sensitive data section.
In this case, we can merge both of your accounts to fix the issue. To continue, please let us know your preferred email address so we can process it for you.
Looking forward to helping you.
Thank you.
Hello Support
Please merge the accounts and the email is s**@s***********
Thank you
Ken
Hello,
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
