Still unable to save focus keyword and meta info

#476489
  • Resolved Dirk Tolken
    Rank Math free

    We are unable to save a focus keywords and meta fields on our woocommerce products. We have followed the guide on your help document and asked our host to whitelist in ModSecurity, but even with ModSecurity completely off, we still have the same issue. I’m not seeing any blocks or issues in console either.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Wordfence is blocking the updateMeta route that is used to save the data.

    Check the screenshot in the sensitive data section.

    As you are not using Wordfence on your website, please get in touch with your web host and ask them why the route is blocked and returning a 403 error.

    I hope this helps. Looking forward to helping you.

    Hi, this is most interesting. We didn’t have WF installed any longer, but it was before. I re-installed Wordfence, reconfigured the firewall and suddenly, now it’s working. Thanks for your help!

    Anas
    Rank Math business

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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