demo is different from installation & FAQ schema in non block builder.

Thanks fro your reply. So to follow up on your answers:

1. So you’re saying that FAQ schema as a shortcode (or raw code) isn’t available in the free version for someone that doesn’t use the standard basic block builder in WordPress? but it is a free option for people using the basic builder for pages and blogs? (That doesn’t seem very inclusive or fair if that is the case.)

I’m assuming hitting ‘edit as HTML’ wouldn’t work to then copy/paste this into an area? For example:

<div class=”wp-block-rank-math-faq-block”><div class=”rank-math-faq-item”><h3 class=”rank-math-question”>question here</h3><div class=”rank-math-answer”>answer here</div></div></div>

2. Just to confirm, the Schema generator isn’t even there as an option on the free version, although there are some options that are greyed out and say ‘pro version’ on them. If this is true, why aren’t the options there but all greyed out?

Thanks for the help so far,
Chris.

Hi,

So you’re agreeing that the ‘FAQ block option’ which works on basic wordpress pages and blogs will work and generate FAQ schema, however anyone not using the very basic wordpress blocs to build pages is excluded from this free FAQ generator?

On point 2, you say that the basic FAQ schema generator is available on the free version. Are you referring to the block version and NOT the ‘schema generator’ by clicking on the Rankmath (top right) score, going to ‘Schema’ and then being presented with the list of Schema Templates? Because I can 100% see that in doing it that way, there is no FAQ schema template available on the free version that I have installed.

So I’m feeling quite disappointed at the moment because what I’m seeing is that because I’m not using the basic wordpress ‘block’ build function to build my website, I’m not permitted to have the free FAQ schema generator that is free with people that do use that. Surely this is not correct and in incentive for me or anyone to move from Yoast to yourselves, or to have schema benefits over what Yoast provides for free?

I hope someone can confirm or deny these points and help me to make the choice to move to yourselves over Yoast with you providing better services.

Thanks,
Chris.

Thank you, this helps to clarify your answer, though I’m still confused on why give something free for people using the ‘gutenberg’ editor (using the block method) but not permit it to people not using the basic gutenberg editor?

That just doesn’t make sense and is really exclusive. a Free function should be free, no matter what the editor method.

This was honestly one of the main reasons that I was going to give Rankmatch a try over Yoast, because I wanted to use the FAQ schema markup tool and measure against my own raw code attempt through Yoast, which doesn’t seem to be working as I hoped.

Then, if I found it more useful I’d look at the purchased version and also to include that as standard rather than Yoast when building my clients websites and assisting them with their digital marketing.

Are there any plans in the near future to include the free feature as free for all?

Thanks,
Chris.

This is a terrible answer with little consideration or care in your words! In fact it comes across both blunt and rude.

At least your fellow support staff have Nigel and Jeremy have tried to help and had more consideration than a few short sentences.

If the answer is what it is then that is fine and I understand if there is no way around this, but your lack of enthusiasm to help and attitude has considerably changed the path of this discord. You may as well have typed:

“It is what it is, don’t talk to us again about this.”

I am disappointed and will now seriously consider if a change to Rankmath is right or not overall, based on the point that team members like yourself are permitted to answer like this on customer support enquiries that are trying to see if there are ways that they can use your software over competitors and understand your model of free or not components.

Chris.