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Please help
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Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
I can see that the Content AI Credits are correctly added to your current account.
In order to fix this issue, please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/
Check if you are able to see the correct remaining credits. See my screenshot below for reference:
If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account again.
After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.
Let us know how that goes. Looking forward to helping you.
Thank you.
Hello,
Can you please try clearing the transients at Rank Math > Status & Tools > Database Tools > Remove transients to see if you can discover the credits on your site?
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
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