-
returns
The link you followed has expired.
Please try again.
and no – the server resources is not the issue here.
-
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Here is a video you can follow as well:
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
ok, after disabling woo commerce it started saving – but my problem is that i need to configure product schema.
it worked two weeks ago. with the same site, plugins and everythingHello,
We might need to take a closer look at the website settings. Please share your website login details by following the instructions above.
We look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Unfortunately, our scope of support doesn’t extend to remote sessions or screen sharing.
For us to further troubleshoot the issue, we need to get access to your website’s admin dashboard.
We also need to add that the Woocommerce plugin seems to be working just fine with Rank Math on end. There may be a conflict within your website that is specific to your current website setup.
Looking forward to helping you with this one.
we have over 2000 products and we are trying to change product schema. maybe thats the issue?
please help me out for what to look forHello,
Can you please share the system information with us?
Head over to Rank Math > Status & Tools > System Status and then click Copy System Info to Clipboard and then add the copied system info to the ticket.
We look forward to helping you.
### rank-math ### version: 1.0.101 database_version: 1 plugin_plan: Free active_modules: link-counter, analytics, seo-analysis, sitemap, rich-snippet, woocommerce, content-ai, instant-indexing, role-manager, image-seo, local-seo, 404-monitor, redirections refresh_token: No token permissions: Search Console: Not Given rank_math_404_logs: 32 KB rank_math_redirections: 32 KB rank_math_redirections_cache: 32 KB rank_math_internal_links: 32 KB rank_math_internal_meta: 48 KB rank_math_analytics_gsc: 80 KB rank_math_analytics_objects: 3 MB rank_math_analytics_inspections: Not found ### wp-core ### version: 6.1 site_language: en_US user_language: en_US timezone: -04:00 permalink: /%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: undefined environment_type: production user_count: 39 dotorg_communication: true ### wp-active-theme ### name: Salient (salient) version: 15.0.4 author: ThemeNectar author_website: https://themeforest.net/user/themenectar parent_theme: none theme_features: core-block-patterns, woocommerce, wc-product-gallery-lightbox, widgets-block-editor, post-thumbnails, post-formats, title-tag, automatic-feed-links, editor-style, menus, gutenberg, widgets theme_path: /var/www/coollex/wp-content/themes/salient auto_update: Disabled ### wp-plugins-active (23) ### Advanced Shipment Tracking for WooCommerce: version: 3.4.7, author: zorem, Auto-updates disabled Contact Form 7: version: 5.6.4, author: Takayuki Miyoshi, Auto-updates disabled CTX Feed: version: 4.5.9, author: WebAppick, Auto-updates disabled Easy FancyBox: version: 1.9.4, author: RavanH, Auto-updates disabled GTM4WP: version: 1.16.1, author: Thomas Geiger, Auto-updates disabled Import from eBay to WooCommerce: version: 1.8.3, author: WP Lab (latest version: 1.8.4), Auto-updates disabled Klaviyo: version: 3.0.4, author: Klaviyo, Inc., Auto-updates disabled Post SMTP: version: 2.1.10, author: Post SMTP, Auto-updates disabled Product Condition for WooCommerce: version: 1.4.1, author: Amplify Plugins, Auto-updates disabled Rank Math SEO: version: 1.0.101, author: Rank Math, Auto-updates disabled Relevanssi: version: 4.17.1, author: Mikko Saari, Auto-updates disabled Salient Core: version: 1.9.6, author: ThemeNectar, Auto-updates disabled Salient Home Slider: version: 1.4.1, author: ThemeNectar, Auto-updates disabled Salient Nectar Slider: version: 1.7.3, author: ThemeNectar, Auto-updates disabled Salient Portfolio: version: 1.7.2, author: ThemeNectar, Auto-updates disabled Salient Shortcodes: version: 1.5.1, author: ThemeNectar, Auto-updates disabled Salient Social: version: 1.2.2, author: ThemeNectar, Auto-updates disabled Salient Widgets: version: 1.2, author: ThemeNectar, Auto-updates disabled Salient WPBakery Page Builder: version: 6.9.1, author: Michael M - WPBakery.com | Modified by ThemeNectar, Auto-updates disabled WooCommerce: version: 7.0.1, author: Automattic (latest version: 7.1.0), Auto-updates disabled WooCommerce Expand Tabs: version: 1.24, author: SilkyPress, Auto-updates disabled WooCommerce Stripe Gateway: version: 6.9.0, author: WooCommerce, Auto-updates disabled WP-Lister Lite for eBay: version: 3.3.0, author: WP Lab (latest version: 3.3.3), Auto-updates disabled ### wp-server ### server_architecture: Linux 5.15.0-1022-aws x86_64 httpd_software: Apache/2.4.41 (Ubuntu) php_version: 8.0.18 64bit php_sapi: apache2handler max_input_variables: 1000 time_limit: 200 memory_limit: 300M max_input_time: 200 upload_max_filesize: 200M php_post_max_size: 200M curl_version: 7.68.0 OpenSSL/1.1.1f suhosin: false imagick_availability: true pretty_permalinks: true htaccess_extra_rules: false ### wp-database ### extension: mysqli server_version: 8.0.31-0ubuntu0.20.04.1 client_version: mysqlnd 8.0.18 max_allowed_packet: 67108864 max_connections: 151 ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /var/www/coollex/wp-content WP_PLUGIN_DIR: /var/www/coollex/wp-content/plugins WP_MEMORY_LIMIT: 40M WP_MAX_MEMORY_LIMIT: 300M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: false CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_ENVIRONMENT_TYPE: Undefined DB_CHARSET: utf8 DB_COLLATE: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writableHello,
I went through the data you shared I notice the PHP memory limit is low. Please increase it to 512MB.
Hope that helps. Please let us know if you have questions.
are you saying to update 300 to 512?
Hello,
Yes, you got it right. Please try updating the value from
300Mto512Mto see if that works for you.Looking forward to helping you.
Thank you.
tried the suggestion – same error
### rank-math ### version: 1.0.101 database_version: 1 plugin_plan: Free active_modules: link-counter, analytics, seo-analysis, sitemap, rich-snippet, woocommerce, content-ai, instant-indexing, role-manager, image-seo, local-seo, 404-monitor, redirections refresh_token: No token permissions: Search Console: Not Given rank_math_404_logs: 32 KB rank_math_redirections: 32 KB rank_math_redirections_cache: 32 KB rank_math_internal_links: 32 KB rank_math_internal_meta: 48 KB rank_math_analytics_gsc: 80 KB rank_math_analytics_objects: 3 MB rank_math_analytics_inspections: Not found ### wp-core ### version: 6.1 site_language: en_US user_language: en_US timezone: -04:00 permalink: /%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: undefined environment_type: production user_count: 40 dotorg_communication: true ### wp-active-theme ### name: Salient (salient) version: 15.0.4 author: ThemeNectar author_website: https://themeforest.net/user/themenectar parent_theme: none theme_features: core-block-patterns, woocommerce, wc-product-gallery-lightbox, widgets-block-editor, post-thumbnails, post-formats, title-tag, automatic-feed-links, editor-style, menus, gutenberg, widgets theme_path: /var/www/coollex/wp-content/themes/salient auto_update: Disabled ### wp-plugins-active (23) ### Advanced Shipment Tracking for WooCommerce: version: 3.4.7, author: zorem, Auto-updates disabled Contact Form 7: version: 5.6.4, author: Takayuki Miyoshi, Auto-updates disabled CTX Feed: version: 4.5.9, author: WebAppick, Auto-updates disabled Easy FancyBox: version: 1.9.4, author: RavanH, Auto-updates disabled GTM4WP: version: 1.16.1, author: Thomas Geiger, Auto-updates disabled Import from eBay to WooCommerce: version: 1.8.3, author: WP Lab (latest version: 1.8.4), Auto-updates disabled Klaviyo: version: 3.0.4, author: Klaviyo, Inc., Auto-updates disabled Post SMTP: version: 2.1.10, author: Post SMTP, Auto-updates disabled Product Condition for WooCommerce: version: 1.4.1, author: Amplify Plugins, Auto-updates disabled Rank Math SEO: version: 1.0.101, author: Rank Math, Auto-updates disabled Relevanssi: version: 4.18.0, author: Mikko Saari, Auto-updates disabled Salient Core: version: 1.9.6, author: ThemeNectar, Auto-updates disabled Salient Home Slider: version: 1.4.1, author: ThemeNectar, Auto-updates disabled Salient Nectar Slider: version: 1.7.3, author: ThemeNectar, Auto-updates disabled Salient Portfolio: version: 1.7.2, author: ThemeNectar, Auto-updates disabled Salient Shortcodes: version: 1.5.1, author: ThemeNectar, Auto-updates disabled Salient Social: version: 1.2.2, author: ThemeNectar, Auto-updates disabled Salient Widgets: version: 1.2, author: ThemeNectar, Auto-updates disabled Salient WPBakery Page Builder: version: 6.9.1, author: Michael M - WPBakery.com | Modified by ThemeNectar, Auto-updates disabled WooCommerce: version: 7.1.0, author: Automattic, Auto-updates disabled WooCommerce Expand Tabs: version: 1.24, author: SilkyPress, Auto-updates disabled WooCommerce Stripe Gateway: version: 6.9.0, author: WooCommerce (latest version: 7.0.1), Auto-updates disabled WP-Lister Lite for eBay: version: 3.3.0, author: WP Lab (latest version: 3.3.3), Auto-updates disabled ### wp-server ### server_architecture: Linux 5.15.0-1022-aws x86_64 httpd_software: Apache/2.4.41 (Ubuntu) php_version: 8.0.18 64bit php_sapi: apache2handler max_input_variables: 1000 time_limit: 200 memory_limit: 512M max_input_time: 200 upload_max_filesize: 200M php_post_max_size: 200M curl_version: 7.68.0 OpenSSL/1.1.1f suhosin: false imagick_availability: true pretty_permalinks: true htaccess_extra_rules: false ### wp-database ### extension: mysqli server_version: 8.0.31-0ubuntu0.20.04.1 client_version: mysqlnd 8.0.18 max_allowed_packet: 67108864 max_connections: 151 ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /var/www/coollex/wp-content WP_PLUGIN_DIR: /var/www/coollex/wp-content/plugins WP_MEMORY_LIMIT: 512M WP_MAX_MEMORY_LIMIT: 512M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: false CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_ENVIRONMENT_TYPE: Undefined DB_CHARSET: utf8 DB_COLLATE: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writableHello,
Can you please share the error log with us if there’s any?
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.Having an error log may help us determine what is causing the issue on your website. Once, you get the error log, please share them with us, so that we can investigate the issue further for you.
Looking forward to helping you.
Thank you.
Hi,
Tried your suggestion –
debug log showed some of the custom scripts we run on the website and that we have a compatibility issues, so in turn we disabled all custom scripts and ran into the same issue again. log showed no results – empty.
–
we switched to another seo plugin with similar product meta functionality and it does not have the same issue.
–
so the conclusion is that rankmath, woocommerce have something to work out with the link expired error.
–
will use the current plugin meanwhile and check if the issue will be resolved with future rankmath updates.Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
The ticket ‘cant save schema data markup’ is closed to new replies.