cant save schema data markup

#474403
  • Resolved Coollex
    Rank Math free

    returns

    The link you followed has expired.

    Please try again.

    and no – the server resources is not the issue here.

Viewing 15 replies - 1 through 15 (of 16 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Coollex
    Rank Math free

    ok, after disabling woo commerce it started saving – but my problem is that i need to configure product schema.
    it worked two weeks ago. with the same site, plugins and everything

    Anas
    Rank Math business

    Hello,

    We might need to take a closer look at the website settings. Please share your website login details by following the instructions above.

    We look forward to helping you.

    Coollex
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Unfortunately, our scope of support doesn’t extend to remote sessions or screen sharing.

    For us to further troubleshoot the issue, we need to get access to your website’s admin dashboard.

    We also need to add that the Woocommerce plugin seems to be working just fine with Rank Math on end. There may be a conflict within your website that is specific to your current website setup.

    Looking forward to helping you with this one.

    Coollex
    Rank Math free

    we have over 2000 products and we are trying to change product schema. maybe thats the issue?
    please help me out for what to look for

    Anas
    Rank Math business

    Hello,

    Can you please share the system information with us?

    Head over to Rank Math > Status & Tools > System Status and then click Copy System Info to Clipboard and then add the copied system info to the ticket.

    We look forward to helping you.

    Coollex
    Rank Math free
    
    ### rank-math ###
    
    version: 1.0.101
    database_version: 1
    plugin_plan: Free
    active_modules: link-counter, analytics, seo-analysis, sitemap, rich-snippet, woocommerce, content-ai, instant-indexing, role-manager, image-seo, local-seo, 404-monitor, redirections
    refresh_token: No token
    permissions: 
    	Search Console: Not Given
    rank_math_404_logs: 32 KB
    rank_math_redirections: 32 KB
    rank_math_redirections_cache: 32 KB
    rank_math_internal_links: 32 KB
    rank_math_internal_meta: 48 KB
    rank_math_analytics_gsc: 80 KB
    rank_math_analytics_objects: 3 MB
    rank_math_analytics_inspections: Not found
    
    ### wp-core ###
    
    version: 6.1
    site_language: en_US
    user_language: en_US
    timezone: -04:00
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: undefined
    environment_type: production
    user_count: 39
    dotorg_communication: true
    
    ### wp-active-theme ###
    
    name: Salient (salient)
    version: 15.0.4
    author: ThemeNectar
    author_website: https://themeforest.net/user/themenectar
    parent_theme: none
    theme_features: core-block-patterns, woocommerce, wc-product-gallery-lightbox, widgets-block-editor, post-thumbnails, post-formats, title-tag, automatic-feed-links, editor-style, menus, gutenberg, widgets
    theme_path: /var/www/coollex/wp-content/themes/salient
    auto_update: Disabled
    
    ### wp-plugins-active (23) ###
    
    Advanced Shipment Tracking for WooCommerce: version: 3.4.7, author: zorem, Auto-updates disabled
    Contact Form 7: version: 5.6.4, author: Takayuki Miyoshi, Auto-updates disabled
    CTX Feed: version: 4.5.9, author: WebAppick, Auto-updates disabled
    Easy FancyBox: version: 1.9.4, author: RavanH, Auto-updates disabled
    GTM4WP: version: 1.16.1, author: Thomas Geiger, Auto-updates disabled
    Import from eBay to WooCommerce: version: 1.8.3, author: WP Lab (latest version: 1.8.4), Auto-updates disabled
    Klaviyo: version: 3.0.4, author: Klaviyo, Inc., Auto-updates disabled
    Post SMTP: version: 2.1.10, author: Post SMTP, Auto-updates disabled
    Product Condition for WooCommerce: version: 1.4.1, author: Amplify Plugins, Auto-updates disabled
    Rank Math SEO: version: 1.0.101, author: Rank Math, Auto-updates disabled
    Relevanssi: version: 4.17.1, author: Mikko Saari, Auto-updates disabled
    Salient Core: version: 1.9.6, author: ThemeNectar, Auto-updates disabled
    Salient Home Slider: version: 1.4.1, author: ThemeNectar, Auto-updates disabled
    Salient Nectar Slider: version: 1.7.3, author: ThemeNectar, Auto-updates disabled
    Salient Portfolio: version: 1.7.2, author: ThemeNectar, Auto-updates disabled
    Salient Shortcodes: version: 1.5.1, author: ThemeNectar, Auto-updates disabled
    Salient Social: version: 1.2.2, author: ThemeNectar, Auto-updates disabled
    Salient Widgets: version: 1.2, author: ThemeNectar, Auto-updates disabled
    Salient WPBakery Page Builder: version: 6.9.1, author: Michael M - WPBakery.com | Modified by ThemeNectar, Auto-updates disabled
    WooCommerce: version: 7.0.1, author: Automattic (latest version: 7.1.0), Auto-updates disabled
    WooCommerce Expand Tabs: version: 1.24, author: SilkyPress, Auto-updates disabled
    WooCommerce Stripe Gateway: version: 6.9.0, author: WooCommerce, Auto-updates disabled
    WP-Lister Lite for eBay: version: 3.3.0, author: WP Lab (latest version: 3.3.3), Auto-updates disabled
    
    ### wp-server ###
    
    server_architecture: Linux 5.15.0-1022-aws x86_64
    httpd_software: Apache/2.4.41 (Ubuntu)
    php_version: 8.0.18 64bit
    php_sapi: apache2handler
    max_input_variables: 1000
    time_limit: 200
    memory_limit: 300M
    max_input_time: 200
    upload_max_filesize: 200M
    php_post_max_size: 200M
    curl_version: 7.68.0 OpenSSL/1.1.1f
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: false
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 8.0.31-0ubuntu0.20.04.1
    client_version: mysqlnd 8.0.18
    max_allowed_packet: 67108864
    max_connections: 151
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /var/www/coollex/wp-content
    WP_PLUGIN_DIR: /var/www/coollex/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 300M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    
    
    Nigel
    Rank Math business

    Hello,

    I went through the data you shared I notice the PHP memory limit is low. Please increase it to 512MB.

    Hope that helps. Please let us know if you have questions.

    Coollex
    Rank Math free

    are you saying to update 300 to 512?

    Hello,

    Yes, you got it right. Please try updating the value from 300M to 512M to see if that works for you.

    Looking forward to helping you.

    Thank you.

    Coollex
    Rank Math free

    tried the suggestion – same error

    Coollex
    Rank Math free
    
    ### rank-math ###
    
    version: 1.0.101
    database_version: 1
    plugin_plan: Free
    active_modules: link-counter, analytics, seo-analysis, sitemap, rich-snippet, woocommerce, content-ai, instant-indexing, role-manager, image-seo, local-seo, 404-monitor, redirections
    refresh_token: No token
    permissions: 
    	Search Console: Not Given
    rank_math_404_logs: 32 KB
    rank_math_redirections: 32 KB
    rank_math_redirections_cache: 32 KB
    rank_math_internal_links: 32 KB
    rank_math_internal_meta: 48 KB
    rank_math_analytics_gsc: 80 KB
    rank_math_analytics_objects: 3 MB
    rank_math_analytics_inspections: Not found
    
    ### wp-core ###
    
    version: 6.1
    site_language: en_US
    user_language: en_US
    timezone: -04:00
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: undefined
    environment_type: production
    user_count: 40
    dotorg_communication: true
    
    ### wp-active-theme ###
    
    name: Salient (salient)
    version: 15.0.4
    author: ThemeNectar
    author_website: https://themeforest.net/user/themenectar
    parent_theme: none
    theme_features: core-block-patterns, woocommerce, wc-product-gallery-lightbox, widgets-block-editor, post-thumbnails, post-formats, title-tag, automatic-feed-links, editor-style, menus, gutenberg, widgets
    theme_path: /var/www/coollex/wp-content/themes/salient
    auto_update: Disabled
    
    ### wp-plugins-active (23) ###
    
    Advanced Shipment Tracking for WooCommerce: version: 3.4.7, author: zorem, Auto-updates disabled
    Contact Form 7: version: 5.6.4, author: Takayuki Miyoshi, Auto-updates disabled
    CTX Feed: version: 4.5.9, author: WebAppick, Auto-updates disabled
    Easy FancyBox: version: 1.9.4, author: RavanH, Auto-updates disabled
    GTM4WP: version: 1.16.1, author: Thomas Geiger, Auto-updates disabled
    Import from eBay to WooCommerce: version: 1.8.3, author: WP Lab (latest version: 1.8.4), Auto-updates disabled
    Klaviyo: version: 3.0.4, author: Klaviyo, Inc., Auto-updates disabled
    Post SMTP: version: 2.1.10, author: Post SMTP, Auto-updates disabled
    Product Condition for WooCommerce: version: 1.4.1, author: Amplify Plugins, Auto-updates disabled
    Rank Math SEO: version: 1.0.101, author: Rank Math, Auto-updates disabled
    Relevanssi: version: 4.18.0, author: Mikko Saari, Auto-updates disabled
    Salient Core: version: 1.9.6, author: ThemeNectar, Auto-updates disabled
    Salient Home Slider: version: 1.4.1, author: ThemeNectar, Auto-updates disabled
    Salient Nectar Slider: version: 1.7.3, author: ThemeNectar, Auto-updates disabled
    Salient Portfolio: version: 1.7.2, author: ThemeNectar, Auto-updates disabled
    Salient Shortcodes: version: 1.5.1, author: ThemeNectar, Auto-updates disabled
    Salient Social: version: 1.2.2, author: ThemeNectar, Auto-updates disabled
    Salient Widgets: version: 1.2, author: ThemeNectar, Auto-updates disabled
    Salient WPBakery Page Builder: version: 6.9.1, author: Michael M - WPBakery.com | Modified by ThemeNectar, Auto-updates disabled
    WooCommerce: version: 7.1.0, author: Automattic, Auto-updates disabled
    WooCommerce Expand Tabs: version: 1.24, author: SilkyPress, Auto-updates disabled
    WooCommerce Stripe Gateway: version: 6.9.0, author: WooCommerce (latest version: 7.0.1), Auto-updates disabled
    WP-Lister Lite for eBay: version: 3.3.0, author: WP Lab (latest version: 3.3.3), Auto-updates disabled
    
    ### wp-server ###
    
    server_architecture: Linux 5.15.0-1022-aws x86_64
    httpd_software: Apache/2.4.41 (Ubuntu)
    php_version: 8.0.18 64bit
    php_sapi: apache2handler
    max_input_variables: 1000
    time_limit: 200
    memory_limit: 512M
    max_input_time: 200
    upload_max_filesize: 200M
    php_post_max_size: 200M
    curl_version: 7.68.0 OpenSSL/1.1.1f
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: false
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 8.0.31-0ubuntu0.20.04.1
    client_version: mysqlnd 8.0.18
    max_allowed_packet: 67108864
    max_connections: 151
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /var/www/coollex/wp-content
    WP_PLUGIN_DIR: /var/www/coollex/wp-content/plugins
    WP_MEMORY_LIMIT: 512M
    WP_MAX_MEMORY_LIMIT: 512M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    
    

    Hello,

    Can you please share the error log with us if there’s any?

    You can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.

    Having an error log may help us determine what is causing the issue on your website. Once, you get the error log, please share them with us, so that we can investigate the issue further for you.

    Looking forward to helping you.

    Thank you.

    Coollex
    Rank Math free

    Hi,

    Tried your suggestion –
    debug log showed some of the custom scripts we run on the website and that we have a compatibility issues, so in turn we disabled all custom scripts and ran into the same issue again. log showed no results – empty.

    we switched to another seo plugin with similar product meta functionality and it does not have the same issue.

    so the conclusion is that rankmath, woocommerce have something to work out with the link expired error.

    will use the current plugin meanwhile and check if the issue will be resolved with future rankmath updates.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 16 total)

The ticket ‘cant save schema data markup’ is closed to new replies.