Rank math pro blocks “add from library” in DIVI builder

#473024
  • Resolved Christian
    Rank Math free

    I use Rank math Pro and Divi for multiple wordpress installations on multiple servers. I have found in all my installation that Rank math Pro blocks a features in Divi builder: I cannot access my saved layouts or the Divi layouts in the library in Divi Builder choosing “add from library”. Deactivating Rank math Pro solves the problem. Is this a known bug?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you please share the email address you used to purchase the PRO version of the plugin? You have opened this ticket with a Free account.

    ​​​​​​​Looking forward to helping you.

    Yes, I would like to correct myself, still have the free account. But I will switch to Pro with the next deal.

    Missing content

    Nigel
    Rank Math business

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for providing the login information.

    I checked from my end and it seems to be working from my end with the Rank Math plugin installed. Please refer to my video screencast in the sensitive data section.

    Can you please clear your website cache and check again on your end?

    Looking forward to helping you.

    In Firefox it was not working, even after clearing the cache. But in Chrome it works fine. Thanks.

    Hello,

    We are glad that this issue is already resolved.

    If you have any other concerns, please don’t hesitate to contact us anytime to assist you further.

    Looking forward to helping you.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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