use the remaining al credits

Hello,

Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

To update the credit count on your website, please head over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and re-connect your account.

You may also head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.

Let us know how that goes. Looking forward to helping you.

Hello,

Please make sure that you are logged in to this account when reconnecting the website to the Rank Math website.

You could also share the website URL in the sensitive data section so we could check if it’s connected to a different account.

Don’t hesitate to get in touch if you have any other questions.

Hello,

Please connect your website to your current account to add it to your Rank Math dashboard. You can follow the steps shared above for that.

Here’s a link for more information:
https://rankmath.com/kb/website-not-shown-in-account/

If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Thank you.