Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
That issue usually happens with the PRO plugin but you have opened this ticket with a Free account. Could you please share the receipt from FastSpring with the purchase of the plugin so we can verify?
Looking forward to hearing back from you.
Hello,
Please share the email address you used to purchase the PRO subscription instead so we can locate and verify it.
Looking forward to helping you with this one.
An error occurred while updating Rank Math SEO PRO: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Please tell me how to fix this error or should I remove RankMath from my site?
email address is [moved to sensitive data section]
Hello,
I’ve checked the email you have shared, but there’s no payment made to our system under that email address.
Could you please confirm if you have purchased using a card? If so, please share the last 4 digits of your card and the first and last name you have used so we can find your purchase. You can add them to the sensitive data section
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Thank you.
Why are you pressing me for CC information? Solve the update error. If you do not solve the load faliure, I will remove your product.
Hello,
The update failure/issue will be fixed once you have connected your site to your paid Rank Math account.
Here’s a link for more information:
https://rankmath.com/kb/fix-pclzip-err-bad-format/#num-1-2-updating-the-pro-version-while-connected-to-the-free-account
Since we’re unable to find any subscription with the email you have provided, we have asked if you have purchased using a card instead so we can find and verify the account.
Looking forward to helping you.
Thank you.
I have Rank Math SEO PRO – where do I find my ID? Also, please answer the question.
I followed your link and the directions – this is the result:
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hello,
As mentioned before, we cannot see any payment on your account for the PRO subscription and if we cannot verify the purchase we do not provide support for the PRO plugin.
The plugin needs to be connected to a valid PRO subscription to be able to update automatically so if you don’t have that the error will continue to appear and the update will fail.
Don’t hesitate to get in touch if you have any other questions.
Please confirm: You are telling me the plugin says I purchsed the pro version and you are refusing to correct an error by your loader?
Hello,
No, we are saying that we cannot verify your purchase and as such the connection cannot be done and the update fails.
If you have purchased the plugin from our website, which is the only place you can purchase a valid license, you should have a receipt from FastSpring or a confirmation email from us that the subscription was updated.
Please share any of that with us so we can verify the purchase and check on which email it’s getting added.
Thank you.
Enough nonsense. Your product has little value and your pressure to provide payment to UPDATE YOUR FLAWED PRODUCT is offensive.
Hello,
We deeply apologize.
As mentioned in our previous replies, to address this issue, you need to ensure you have connected your PRO account to the plugin.
For us to move forward, we need to check your current subscription, however, the email address you shared doesn’t have any PRO subscription. We need to locate the account with the subscription so we can conduct further troubleshooting to fix the updating problem.
Looking forward to helping you.
