Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
I checked your account and I can confirm that the purchased Content AI credits have been applied.
To update the credit count on your website, please head over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and re-connect your account.
Hope that helps.
Thank you.
Hi Jeremy,
I followed your instructions, but continues in 0 credits.
Regards,
Maria
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I’ve checked your site, and it seems that you have a Rank Math PRO Plugin installed, but the account you used on this ticket is under the free version only.
Can you please search and forward a receipt from FastSpring.com so we can locate and verify your account?
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
I send you the invoice where I bought the plugin.
Regards,
Paulo
Hello,
You bought the PRO version from an unauthorized reseller called GPL Plus and the only way to get the correct version of our plugin is from our website.
If you disable the PRO plugin and keep only the Free plugin you’ll see that the connection gets made correctly and the credits appear on the website:
Don’t hesitate to get in touch if you have any other questions.
Hi,
Thanks for your help. I bought the plugin PRO version in your website and I see the credits.
Thanks and regards,
Paulo
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
