Some delete pages are not redirecting - Support

Resolved chrisvassilopoulos
3 years ago

Rank Math free

Hi. Some pages do not redirect.
i.e. https://www.channeldoubler.com/real-estate-marketing-services/ should redirect to https://www.channeldoubler.com/best-affordable-seo-services/ . I deleted that redirection and entered it a couple of times. nothing. I get a blank page. Other URLs redirect fine.

Viewing 7 replies - 1 through 7 (of 7 total)

Reinelle
3 years ago

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Thank you.

chrisvassilopoulos
2 years, 12 months ago

Rank Math free

Hi. What is the login needed for? Allo other pages redirect correctly.

Jeremy
2 years, 12 months ago

Hello,

Can you please share a screenshot of the redirection rule you have created so we can take a closer look at it? You may share a screenshot using the tool https://imgbb.com/

Looking forward to helping you with this one.

chrisvassilopoulos
2 years, 12 months ago

Rank Math free

Hi. Here it is https://ibb.co/JRZHCDt
It is the same as others but it does what I mentioned.

Nigel
2 years, 12 months ago

Rank Math business

Hello,

I checked the example/source URL and it was not redirecting as you described. There may be a conflict between Rank Math and one of your plugins. To determine the source of the conflict, please follow this guide: https://rankmath.com/kb/check-plugin-conflicts/

Once you have determined the source of the conflict, please let us know so we can investigate further. Also contact the support for the other plugin as they may already have a solution.

Hope that helps. Please let us know if you have questions.

chrisvassilopoulos
2 years, 12 months ago

Rank Math free

how is it possible that only one link from all the redirects does that? 🙂

Nigel
2 years, 11 months ago

Rank Math business

Hello,

There may be another redirect that is conflicting with it. Either from Rank Math or from another plugin. If you have tried a plugin conflict check, and the redirect still isn’t working, please (temporarily) disable all other Rank Math redirects and check if the redirect is working.

Hope that helps. Please let us know if you have questions.

RankBot
2 years, 10 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Some delete pages are not redirecting’ is closed to new replies.