Registered but not received login details

#469745
  • Resolved Wp For Digite

    3 years, 5 months ago

    Rank Math free

    Hi, I just registered with rankmath for a free account (for now), and was told I’d be sent my login details, but I haven’t received any yet.

    I registered through a private window in the Brave browser. That’s Chromium based, but automatically blocks a lot of tracking/privacy-risk requests. Could that be the reason?

    I tried ‘forgot password’ but that resulted in an error telling me to contact support. Probably because I was logged in when I did (still in that private Brave window). Or because email address not confirmed yet by logging in with the credentials I should have received?

    As I was logged in through the registration process, I tried changing my password, but that – obviously – wants my current password… Whoops, no luck there

    Hope you can help, because I don’t want to keep that private window open indefinitely…

    Kind regards, Marjan

Viewing 2 replies - 1 through 2 (of 2 total)
  • Wp For Digite

    3 years, 5 months ago

    Rank Math free

    I just found out why I didn’t receive it. Forwarding rule on my server for that address had a typo.
    Is there a way to trigger that email again?

    Reinelle

    3 years, 5 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I have added your login information in the sensitive data section so you can reset your password easily instead of going through the reset password email.

    You can update your account details here:
    https://rankmath.com/my-account/edit-account/

    Hope that helps.

    Thank you.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Registered but not received login details’ is closed to new replies.