RankMath blocking GA4 tracking on order completion.

Hello,

Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

Checking the URLs here, both pages window[‘ga-disable-G-1H9MEJP4XW’] is currently set to false and the tracking code seems to be inserted.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

I can check that you have enabled the Exclude Logged-in Users option and the user gets logged in while checking out the product and that’s why excluded from the tracking. Please navigate to WP Dashboard > Rank Math > General Settings > Analytics and disable the Exclude Logged-in Users option and the tracking should work fine.

Hope that helps. Let us know if you need any other assistance.

Thanks.

Hello,

We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.