Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
You have opened this ticket with a Free Rank Math account.
Can you please share the email you used to purchase the PRO subscription?
This error is usually caused when you’re updating the plugin but it is not yet connected to your Rank Math account.
Please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
Once done, update the plugin to its latest version.
Hope that helps.
Thank you.
leisureanswers.com is the website affected.
The email I used to purchase pro was m**********@g********
It appears I have 2 accounts – -the pro and the free
Hello,
Please download the latest version of the PRO plugin file from your Rank Math account and upload it to your website.
Here is a guide for your reference:
https://rankmath.com/kb/update-rank-math-manually/
We can merge both of your accounts. Let us know your preferred email address and we will do the needful.
We look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We have merged the accounts under the preferred email address and you should have access to the PRO files now.
Don’t hesitate to get in touch if you have any other questions.
Thankyou for the account fix. Only one issue remains===the content AI credits I purchased recently are not appearing on my account.
Hello,
Please head over to WordPress dashboard > Rank Math dashboard > Help > Disconnect and Connect again with your Rank Math account.
Then, head over to Content AI and refresh the credits count so the plugin will request the updated credits from our server:
Hope that helps. Please don’t hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
