Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
I visited your website and I was able to replicate the issue. The robots.txt gives a 404 (Not Found) error on your website.
Can you please try to clear your website cache and see if this fixes the robots.txt file?
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I checked your site settings and found that you were using Rank Math in Easy Mode.
I’ve switched it to the Advanced Mode from Rank Math’s dashboard for you and now the option is visible under WordPress Dashboard > Rank Math > General Settings > Edit robots.txt.
However, after visiting the Edit robots.txt option, I can see there’s an error appearing as:
robots.txt file is not writable.
Don’t worry! This is a permission issue on your web server and to get around this issue we would recommend the following: https://rankmath.com/kb/cant-edit-robots-txt/#num-3-permission-issue-on-the-web-server
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
I’m sorry, I do not know how to access this file:
To enable Rank Math to edit the file, include the DISALLOW_FILE_EDIT constant in your wp-config.php file and set it to false.
Can you advise, or do I need to contact my hosting providor?
Hello,
Here’s a URL I’ve shared below that you may follow to learn how you can edit wp-config.php file:
https://blogvault.net/editing-wp-config-php/
You may also ask your hosting provider to do that for you.
Hope that helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
