Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
You have opened this ticket with a Free Rank Math account.
Can you please share the email you used to purchase the PRO subscription?
From the error, it seems like some issue with the downloaded files.
Please download the latest version of the PRO plugin file from your Rank Math account and upload it to your website.
Here is a guide for your reference:
https://rankmath.com/kb/update-rank-math-manually/
Let us know how it goes.
We look forward to helping you.
Hi Anas,
Everything is working now. I was signed up with the wrong email.
Thank you very much for your help.
Regards,
Damjan
Hello,
We’re glad that the issue is resolved.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
