Infographics on analytics not loading.

#466284
  • Resolved Agnes Somogyi
    Rank Math free

    Hi, I’m using the free version of Rankmath at the moment on my WordPress site. I love it. My problem is that since the last weekly anaytics update the infographics are not shown. It seems it is loading, but it never apear. I would be happy if I could see them again. How could I fix it?

    Thank you in advance!
    Best
    Agnes Somogyi

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    Please remove RankMath’s app from your Google apps permissions:

    https://myaccount.google.com/permissions

    permissions

    After that, reconnect the Google account again, to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings again:
    reconnect

    Kindly check all necessary checkboxes to allow Rank Math to access some of the Google Services. Please check my screenshot below for reference:

    permissions

    Once the above process is done, please follow the URL below to setup Rank Math Analytics properly:
    https://rankmath.com/kb/connect-your-google-account/#num-3-connect-to-search-console

    Let us know how that goes. Looking forward to helping you.

    Thank you.

    Hi,
    thank you for your reply! I tried what you have suggested and it still didn’t worked. Then I tried to open Chrome with my other gmail address, and it finally worked. It might be some changes at Google Chrome, because it worked before. At least I can check it again. Thank you, without your suggestions I would have never thought about it.

    Best,
    Agnes

    Hello,

    We’re glad that the issue is resolved.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

    Thank you very much!

    Hello,

    You’re most welcome.

    Please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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