blank page when in admin

#466239
  • Resolved Iacopo Incerpi
    Rank Math free

    Hi, when I try to go to another page when in admin, I see a blank page. Only in frontend and logout from the website working well. If I deactivate rank math all work well. How to fix?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thanks for contacting us and sorry for the inconvenience caused.

    I can check that the admin dashboard is working fine even when our plugin is enabled. I can access all the settings and pages in the backend. Can you please confirm if the issue is fixed or if it is happening on a specific page?

    Looking forward to helping you.

    Iacopo Incerpi
    Rank Math free

    go to /cookie-policy when logged in and you can see the issue

    Md. Sakib Khandaker
    Rank Math agency

    Hello,

    I checked your site, and indeed there is an issue with loading your cookie-policy page.

    While going through few troubleshooting steps, I found TranslatePress responsible for the issue.

    As you can see that https://giorgiostellini.it/en/cookie-policy/ this page loading perfectly fine even while you’re logged into your account. So, it might be happening due to TranslatePress.

    I’ve added a screencast in the sensitive data section for your reference.

    In this case, you may get in touch with TranslatePress support to see if they can resolve the issue for you.

    Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘blank page when in admin’ is closed to new replies.