Error on updating files

#466092
  • Resolved Lynn’s Chalk Studio

    3 years, 5 months ago

    Rank Math free

    Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    I have no clue as to how to fix this issue.

    Thank you

    Lynn Nelson

Viewing 6 replies - 1 through 6 (of 6 total)
  • Anas

    3 years, 5 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience caused.

    This error is usually caused when you’re updating the plugin but it is not yet connected to your Rank Math account. In this case, please follow the steps here:
    https://rankmath.com/kb/no-connected-websites-found/#num-1-disconnect-your-website

    Once done, update the plugin to its latest version.

    Hope that helps.

    Thank you.

    Lynn’s Chalk Studio

    3 years, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jeremy

    3 years, 5 months ago

    Hello,

    Can you please confirm if you have followed the guide from the link provided by my colleague?

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Lynn

    3 years, 5 months ago

    Rank Math free

    I do not know how to back up my website. I have updraft central, but how to back up. I am clueless

    Lynn

    3 years, 5 months ago

    Rank Math free

    Thank you!! It has now updated.

    Appreciate your help!

    Lynn

    Md. Sakib Khandaker

    3 years, 5 months ago

    Rank Math agency

    Hello,

    We’re glad that the issue is resolved.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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