Hi,
Thanks a lot for your query and we are so sorry about the trouble this must have caused.
It looks fine from our end:
https://i.rankmath.com/k40nuQ
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let me know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Thanks for the suggestion,
I have installed the plugin but I was unable to determinate if a plugin was conflicting with rankmath.
But I have noticed that all my problem is with the space bar.
When I am editing text, if there is a space next to the cursor position, when I hit spacebar the cursor is moved to the end of the paragraph.
So the only keyboard key that is complicating Rankmath usability seems to be space bar.
Is that a feature?
Hi,
If you check my screencast, I am using the spacebar key pretty generously.
We might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have tried it by myself on your website and I am using Google Chrome in Mac OS X Catalina, but I couldn’t replicate your issue as you can see in my screencast: https://i.rankmath.com/axleKX
You should check if you have some conflicting browser extension because it doesn’t seem to be a problem of Rank Math nor the website but in your computer browser.
Looking forward to help you.
Thank you for the checkup,
I am on OS X Catalina, and I have tried this on Safari and Chrome, the last version. On both browsers the issue is the same.
Then I have opened Parallels and I have started a Windows 10 virtual machine and Microsoft Browser, again the space bar key was sending my cursor focus on the end of the field.
Don’t know what could be wrong but I don’t thing it could be related to my os or broweser.
Hi,
We tried logging in again to troubleshoot further but it seems like you changed your password.
Can you please create a screencast using loom.com so we can attempt to replicate this again on our installation?
Hello,
Thanks for the video.
I have been able to replicate this issue.
I have alerted the dev. team and we will fix this issue with an update very soon.
We would really appreciate your patience in this matter.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
