I’ve paid, you charged my card but didn’t updated my subscribtion

#465876
  • Resolved Dragos Boroianu

    3 years, 5 months ago

    Rank Math free

    Hello,

    I purchased the small personal plan PRO – Perfect For Bloggers, Individuals & Solopreneurs for $59.

    You charged my card (check screenshot: sensitive data section)but you didn’t updated my account to PRO – please update my account status from FREE to PRO.

    Thanks,
    Dragos

Viewing 2 replies - 1 through 2 (of 2 total)
  • Dragos Boroianu

    3 years, 5 months ago

    Rank Math free

    I’ve paid via paypal [MOVED TO SENSITIVE DATA SECTION]

    Reinelle

    3 years, 5 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    We don’t see that transaction in our system with the email you have shared, so it might still be pending on PayPal.

    Could you please check the transaction details and see the transaction status mentioned at the very top:

    Transaction

    If that says anything other than complete, then the payment is still pending and the subscriptions won’t be added until it’s processed.

    Let us know how this goes.

    Thank you.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘I’ve paid, you charged my card but didn’t updated my subscribtion’ is closed to new replies.