Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please check if you are using a Firewall, as it may prevent saving the changes.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
Whitelisting the route should fix the issue.
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall
To share screenshots with imgbb, go to https://imgbb.com/ and click on the start uploading button and upload the screenshot, then share the generated link with us.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The meta description is already saved on your post but it is not displayed in the snippet preview.
The preview is not displayed if the post type does not have editor support enabled.
Please enable editor support for this post type to fix the issue.
We look forward to helping you.
That can’t be it; look at the character count in the screenshot. Even though there is content entered, the character count still says zero. So, it’s not just about the preview.
Just going to uninstall the plugin.
Hello,
We regret to see you go. If you have further questions or any other inquiries with regard to our plugin, just let us know here. We are here to help.
Thank you.
Wasn’t helpful at all, but I’m glad I had this experience before paying for an upgrade.
Hello,
I’m sorry if you feel that way. However, do not hesitate to get in touch with us once again if you require further help.
We are here to help.
