my site crash when i activate rankmath

#464480
  • Resolved newstimes18
    Rank Math free

    Dear sir My As I installed and and Activate rankmath My website Crashes And I tried several ways but Unfortunately I am Failed And Using yoast Becasue I like rank math I used about 4 motnhs
    plz solve my problem

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Can you please share the error log with us?

    Having an error log will help us determine what is causing the error on your website.

    You can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.

    We really look forward to helping you.

    error log is 502 bad gateway then after i have to unplug all plugin from ftp or php my admin and i have to restore it from my hosting then my site comes online

    Anas
    Rank Math business

    Hello,

    5xx errors are usually caused due to server issues.

    You can increase these PHP values and see if that helps:

    PHP Memory Limit: 512M
    Max input time: 150
    PHP time limit: 120
    PHP max input variables: 1000

    If the issue persists, please ask your web host for the error log so we can check what is causing the issue.

    We look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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