Content Ai credit just disappeared

#464322
  • Resolved Brice

    3 years, 5 months ago

    Rank Math free

    Hi Team,

    I’m writing you as my Content AI suddenly wasn’t working anymore.
    Then I follow your guidelines saying to disconnect and reconnect the account. Which I did.
    But then my credits went to 0 (from 332).
    I can see in my dashboard account (on your website) that i have 280/5 credits. But in WordPress is still 0, despite many disconnect/reconnect

    How can we fix this please ?

    Thanks

    Brice

Viewing 3 replies - 1 through 3 (of 3 total)
  • Md. Sakib Khandaker

    3 years, 5 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    Please try clearing your website’s cache and head over to Rank Math > Status & Tools > Database Tools > and click the Remove Transients button

    Clear SEO Analysis

    Once done, check again if the Content AI is working fine.

    If the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Brice

    3 years, 5 months ago

    Rank Math free

    Hi Sakib,

    It looks like Content AI is working fine.
    But I still have 0 credit, knowing that I used to have 332 before the issue.

    What should I do to get my credits back ?

    Thanks

    Mladen

    3 years, 5 months ago

    Hello Brice,

    You were connected with another Pro account on your website, that account also have Content AI Package purchased. You should connect that account instead of this one. Hope that helps.

    Thank you!

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Content Ai credit just disappeared’ is closed to new replies.