Content AI credits

#463887
  • Resolved Ben

    2 years, 10 months ago

    Rank Math free

    Hi guys,

    Ive got two issues please if you may please help me;

    1. I have somehow signed into a new account whilst using the plugin in the post editor (whilst editing a post).

    This means It is showing I have zero AI credits – how do I sign out of this new account and sign back into my original account please on WordPress?

    2. I had a previous ticket about this and it did not get resolved in the end, but I somehow opened a 2nd account (so now I might have 3 accounts) and both of the accounts had AI credits on. Could these both get merged into one account please ( and then this one I will look to sign into on WordPress)

    Sorry for this – its probably my fault, not sure how Ive done it.

    The website is; https://e-performfootball.com

    I THINK (?) my original Pro account was username: ben-1754 –> But I do believe there’s a second account with AI credits on as well.

    If the accounts could be merged into one in terms of the credits and then please let me know how to sign into the original account that would be great.

    Love the plugin!

    Cheers
    Ben

Viewing 1 replies (of 1 total)
  • Anas

    2 years, 10 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    1. Please login to your original account, and head over to WordPress dashboard > Rank Math dashboard > Help > Disconnect and Connect again with your Rank Math account.

    Then, head over to Content AI and refresh the credits count so the plugin will request the updated credits from our server:

    2. Yes, we can merge the accounts. Please let us know all of your registered emails and the preferred email. You can add them to the sensitive data section of this ticket.

    We look forward to helping you.

    RankBot

    2 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Content AI credits’ is closed to new replies.