No link counting

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

Could you please share a sample affected product URL so we can check as well? You can add it to the sensitive data section

It is completely secure, and only our support staff has access to that section.

Meanwhile, you can reset the link using the Delete Internal Links button and Recalculate Scores in Rank Math > Status & Tools > Database tools.

Let us know how this goes.

Thank you.

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Please share the login details of your admin panel in the sensitive data section so we can check this further.

Looking forward to helping you.

Hello,

I was able to replicate the issue on my end. The links added to the Product Short Description section are not being recognized by the link counter. I have informed the devs about the issue and they will fix that soon.

We really appreciate your patience in the meantime.

Thank you.

Hello,

Thank you for the additional information. Allow me to share that with our dev team as well.

The login information you shared isn’t working anymore. Can you please verify it so our dev team can check the issue in your dashboard if needed?

Also, please share the URL where the links are in the main description.

We appreciate your time and patience on this one while we work on a fix for this issue.

Thank you.