Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please share the error log of your site when the issue happened? Having an error log will help us determine what is causing the error on your website.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.
Once done, please share here the report related to Rank Math so we can check.
Also, since activating the Rank Math plugin causes a fatal error, please add your FTP logins in the sensitive data section so we can investigate the issue further.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for sharing your FTP login.
Can you also please include your WordPress admin dashboard login so we can further debug the issue from our end?
We are looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It seems the fatal error is due to insufficient memory allocation when trying to activate the plugin. Please contact your hosting provider and increase the “Max input time” to at least 150.
After that, you should then be able to activate the Rank Math plugin without any issues.
Let us know how that goes. Looking forward to helping you.
Hi, I increase the “Max input time” to 360. But it’s still not working.
Hello,
Checking your current server configuration, it seems that the “Max input time” is still below 150 as you can see in my screenshot in the sensitive data section.
Please ensure to set it to the recommended number and try activating the plugin again.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.