AI Credits vanished and new purchase yet to reflect on my account

#463323
  • Resolved Rachael Malachy

    3 years, 2 months ago

    Rank Math free

    Hello,

    I had about 33 credits left after my last purchase, however, I checked my account and saw that all of the credits were gone (I did not use them). Nevertheless, I went ahead to purchase another batch of credits over an hour ago and after refreshing several times it still indicates that I have 0 credits.

    How do I reinstate the old credits that vanished and the new ones I just purchased?

    Thanks for your assistance.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jaideep Asrani

    3 years, 2 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please head over to the WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account once again.

    After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.

    cotnent ai

    This should resolve the issue. Let us know if it doesn’t. We are here to assist.

    Rachael Malachy

    3 years, 2 months ago

    Rank Math free

    The credits have appeared 🙂
    Thanks for your help!

    Reinelle

    3 years, 2 months ago

    Hello,

    We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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