Conflicting information on setup

#463139
  • Resolved Leon

    3 years, 5 months ago

    Rank Math free

    Goodday,

    We currently have rank math free on our website and we have just purchased a license for rank math pro.
    Now we have seen 2 things:
    1. we should install rank math pro without rank math free.
    2. we should keep rank math free and install rank math pro next to it

    Which is it?

    With kind regards,

    Leon
    a************@s***********

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas

    3 years, 5 months ago

    Rank Math business

    Hello

    Thank you for contacting Rank Math.

    You should keep Rank Math Free plugin and install the PRO plugin.

    The PRO version is built on top of the free version to keep the plugins robust and lightweight.

    You will need both of them to be installed and activated at the same time so the PRO version will work.

    Hope that helps. If you have any further questions, please feel free to ask.

    Leon

    3 years, 5 months ago

    Rank Math free

    Hey Anas,

    Sorry we made a mistake. We didnt want the rank math pro but we needed credits.
    Can we refund the pro purchase and instead get some credits?

    Mladen

    3 years, 5 months ago

    Hello,

    We have refunded your purchase. Please buy the Content AI Packages here https://rankmath.com/content-ai/

    Thank you!

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Conflicting information on setup’ is closed to new replies.