Instant indexing - Support

Resolved King Naija
3 years, 5 months ago

Rank Math free

This the error code below

22:11:49 update: https://kelvinsblog9ja.com.ng/davido-purchases-g-wagon-for-his-third-baby-mama-chioma/
{
“readyState”: 4,
“responseText”: “<html><head><title>500 Internal Server Error</title></head><body>\n<h2>Request Timeout</h2>\n<p>This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’.\n</p>\n</body></html>\n”,
“status”: 500,
“statusText”: “error”
}
——————————————————–

Viewing 4 replies - 1 through 4 (of 4 total)

Jeremy
3 years, 5 months ago
Hello,

Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

Please contact your web host and ask them to set the following values:
```
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
```
After that, please try submitting a URL again in the instant indexing API and see if the 5xx error is still showing as the response.

Let us know how that goes. Looking forward to helping you.
King Naija
3 years, 5 months ago

Rank Math free

It still not working

King Naija
3 years, 5 months ago

Rank Math free

09:49:05 update: https://kelvinsblog9ja.com.ng/davido-purchases-g-wagon-for-his-third-baby-mama-chioma/
{
“readyState”: 0,
“status”: 0,
“statusText”: “error”
}
——————————————————–
09:49:05 update: https://kelvinsblog9ja.com.ng/davido-purchases-g-wagon-for-his-third-baby-mama-chioma/
{
“readyState”: 0,
“status”: 0,
“statusText”: “error”
}
——————————————————–

Md. Sakib Khandaker
3 years, 5 months ago

Rank Math agency

Hello,

In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Looking forward to helping you.

Thank you.

RankBot
3 years, 4 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Instant indexing’ is closed to new replies.