Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Some of the errors suggest that there is a conflict between Rank Math and WP Listings Tools plugin and WP Simple Firewall. Could you please check whether disabling these plugins will fix this issue?
Looking forward to helping you. Thank you.
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The Wiloke Listing Tools plugin is a major plugin for my Directory theme. And Simple Firewall is my security plugin called Shield Security. I am pretty sure that I do not want to disable either one of them. So what is disabling them going to do for me. Just tell me that the conflict no longer exists? My website won’t function without the directory listings.
I have just added RankMath to two other websites of mine and they have the exact same theme and plugins and I am NOT seeing an issue with those sites.
Not sure what to do here… do I need to use a different SEO plugin on this site?
Hi Charlie,
Thanks for the follow up.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
let me know if you need me to do anything. Thanks much
Upon further inspection I just noticed that I am having this same issue on my other sites using this same theme and plugins…just so you know.
Hi Charlie,
Thanks for the follow up.
I have just alerted our dev team about this and we will be digging deeper into this shortly and get back to you.
Please share some FTP access as well on the sensitive data section.
I am looking forward to helping you. Thank you.
Hi there,
Thanks for the patience.
The errors are still reported even with Rank Math deactivated which suggests that Shield Security and Wiloke Listing Tools plugin are not compatible with PHP 7.3.
Please get in touch with the authors of these plugins to alert them about the errors so that they can help further. You can also get in touch with your host to downgrade your PHP version to an earlier one.
I hope this info helps. Thank you.
Michael,
Thanks. I downgraded the php version to 7.2 and it seems to have solved this issue, just as you suggested.
Thanks much for your help!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
