Page sitemap (not other sitemaps) redirect or critical error

#461519
  • Resolved Informerick Web

    3 years, 5 months ago

    Rank Math free

    Hello, my sitemaps are working fine (/sitemap-index.xml, wpdm…..) except for my page-sitemap.xml. When i am logged in it give me critical error but when not logged in, it redirects me to my website homepage.

    I contacted my host provider (rocket.net) and everything seems fine on their end. they tell me to contact you cause it seems like your plugin is doing this redirect:
    “Seems like the plugin itself is redirecting:

Viewing 1 replies (of 1 total)
  • Anas

    3 years, 5 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Can you please follow these steps?
    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/pipRDp

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
    https://rankmath.com/kb/exclude-sitemaps-from-caching/

    That should fix the issue. Please let me know if that does not. We are here to assist.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Page sitemap (not other sitemaps) redirect or critical error’ is closed to new replies.