Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
Can you please share us the sitemap URL of your site alongside a screenshot of submitted sitemap on GSC? So that we can investigate the issue further for you and help you to resolve the issue.
You can use tools like imgbb to share us the screenshots.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I put everything in the sensitive data
Hello,
Thanks for sharing additional information.
I’ve checked your sitemap URL and also the error that you’re encountering on GSC.
I can see that your sitemap is loading on WWW version of your sitemap URL. But on GSC, you’ve submitted non-WWW version of your sitemap URL.
Besides, you’ve set a redirection for non-WWW versions of your sitemap to your homepage.
So in your case, Googlebot is ultimately crawling the homepage(as it’s being redirected), instead of crawling your XML sitemap.
Also, I’ve checked if GoogleBot is able to crawl your WWW version of sitemap URL, and yes it’s crawling perfectly fine.
I’ve attached the screenshots in the sensitive data section for your reference.
To resolve this issue, please remove the homepage redirection from non-WWW version of your sitemap and set it to WWW version of your sitemap URL.
Once done, please remove the sitemap from GSC and re-submit your sitemap to see if that resolves your issue.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
