Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
I checked your account and it seems that you have no AI credits left. Can you please confirm if you have purchased new credits? If so, please search and forward a receipt from FastSpring.com so we can locate your account where the credit purchase has been made.
Looking forward to helping you on this one.
Hi
Here is the receipt. Please fix the credit ASAP.
Receipt attached to Gmail from [Moved to Sensitive Data section (1)]
Thanks
The email that we used for PayPal buy is:
[Moved to Sensitive Data section (2)]
Hello,
The credits are indeed been purchased using the account with an email address I inserted in the sensitive data section (2).
Would you like us to merge that email address to this account you currently use?
Looking forward to helping you.
sir, I still don’t see credit inside my dashboard.
please send screen.
you may merge both emails.
Hello,
Thank you for your patience.
We have already merged your accounts and also responded to your email as well. The credits you have purchased are already reflected in your Rank Math account.
If you have any other concerns, please don’t hesitate to contact us anytime to assist you further.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
