Can’t activate Plugin or link it to account

Dear support team,

I am having an issue with your plugin. I am using it on 3 other websites and I love it, but on this current page it creates issues.
The rank math plugins seems to not be activated. But not in the normal way: The plugin itself is activated. I can use most of the options, create sitemaps and much more, but if I go to the Dashboard and then there click on help, it shows, that my plugin is not active. Then there is a button to let me activate it, but the button just leads me to your homepage. If there I log in with my account and go back to my page, nothing happens. My plugin is still not activated. So it seems to be a problem with the connection between plugin and rank math online account.
On another note: If I try to use your setup wizard, after every page, when I press any save-like button, it sends me back to my own WP Dashboard page. So there seems to be a save issue as well.

I haven’t found a similar problem in the forum, so I opened a new ticket. I hope I don’t ask an already answered question.

I hope you can help me. I already deleted every rank math related entry on the server twice after reinstalling the plugin once from the WP Plugin Store and once from your websites .zip file.
I don’t know what to do, but want to use your plugin on this website too.

Thanks for your time, stay healthy!

• This topic was modified 5 years, 7 months ago by Marlene Srock.