Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Sorry for the issue you are facing.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Dear RankMath, I tried to deactivate and active all the plugins I installed but there was no issue with any of them. But when I Reactivate RankMath plugin the same problems occurs. That’s why I have to deactivate the plugin. After deactivating the plugin there is no problem till now. Please fix the issue, so that I can continue with RankMath. Thank You.
Hello,
Thank you for getting back to us.
This issue seems to be isolated to your site environment since I cannot replicate this on my end.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi there,
Thanks for the reply.
It looks like you forgot to share the site URL on the sensitive data section.
Please share this info so that we can check this further.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
I cannot replicate any problems with publishing posts when Rank Math is activated. Are you using some specific steps to reproduce this problem?
Here is a screenshot after publishing a test post:
Looking forward to helping you. Thank you.
please checkout the 3rd post that is “RI Recruitment in Koraput District 2020 – Jobs in Odisha” which is automatically moved to drafts.
till the plugin was deactivated, that post remain published. But now it is in the Drafts.
After republishing the post when I refresh the “All Posts” page, it is seen that the post is moved to draft. Please check the issue and help me to resolve it as soon as possible. Thank You.
Hello,
Thank you for contacting Rank Math today.
It seems that “Unpublish when expired” option on the Job Posting schema is causing this problem on your site. I have duplicated the post content on my end but I cannot reproduce it by myself.
I have passed this on to our dev team for closer investigation and we will be getting back to you in a short while.
Looking forward to helping you. Thank you.
But, the Post’s expire date is 15th of May. How is it possible that the post unpublished now ? But what ever it was, please check the issue and please resolve it as soon as possible. Thank You.
Hi,
Could you please name the post where you have chosen 15 May as expiry but it is still getting unpublished?
All the draft posts I see don’t have any expiry added to them via Rank Math:
Do let us know so we can help.
please check out the 3rd post from the beginning and update the post after checking the “Unpublish when expired” option. Then refresh the All posts page. You will notice that the post is in drafts now. Now the “Unpublish when expired” option is unchecked. Please check it. Thank You.
Thank You. And hope you will resolve the issue as soon.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
