changes dont save

#457311
  • Resolved Carlos Chavez-Tafur
    Rank Math pro
    Content AI Creator

    Every time I try to modify/edit the Snippet directly on my basic WP page or through Elementor, even when I click save/update page, it doesn’t save. It keeps on reverting back to the basic page.
    I have tried deactivating the plugin and activating it again, deleting it, and reinstalling it, and continue to do the same.
    My website is [Moved to sensitive data section] and it is hosted in GoDaddy.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    I was able to check that the Firewall is blocking the updateMeta route which is used to save the data.

    Check the screenshot in the sensitive data section.

    Please whitelist this route from the Firewall:
    /wp-json/rankmath/v1/updateMeta

    You can follow this guide to Whitelist the route:
    https://in.godaddy.com/help/allow-access-to-a-file-or-folder-that-shows-an-access-denied-security-warning-32305

    If the issue persists, I’ll suggest you get in touch with Godaddy support and ask them to whitelist the route.

    Whitelisting the route should fix the issue.

    Let us know if the issue persists.

    We are here to assist you.

    Carlos Chavez-Tafur
    Rank Math pro
    Content AI Creator

    Thank you. That did the trick.

    Anas
    Rank Math business

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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