Hi Roderick,
Thanks for getting in touch with us.
To confirm what’s causing the slow loading, please install the free Query Monitor plugin and share the results with us.
Thank you.
Hello, is there a way I could send screenshots? Also, my host “siteground” said it is a Rank Math issue, causing the slowdown.
Hello,
Thank you for contacting Rank Math today.
Please upload the screenshots to https://imgur.com/ and share the links on the sensitive data section so that we can help further.
Looking forward to helping you. Thank you.
Unfortunately, I do not have an imgur account. I’m sure it is Rank Math causing the issue. Is there a new update coming out.
Hello,
Thank you for contacting Rank Math today.
We would be happy to dig deeper into this before making any assumptions. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
I cannot reproduce the broken Rank Math metabox when editing the products but there seems to be a bit of a lag but this is not caused by our plugin.
The slow query is caused by the WordPress core metabox and I’ve shared s screen recording on the sensitive data section.
To be able to fix this, you can disable the native WP custom fields by adding this code to your theme’s functions.php file:
add_action('admin_init','customize_meta_boxes');
function customize_meta_boxes() {
remove_meta_box('postcustom','product','normal');
}
Please note that using this code might affect other plugins that use native custom fields and thus it would be helpful to test it first before keeping it.
Looking forward to helping you. Thank you.
I’m positive on my end, it doesn’t show the Rank Math fields. I scroll for 3-5 seconds to get pass these large images to get to the bottom of my product edit pages (on the back end).
Is there a way you can go to a product and click edit and screen record it, so you can see what I’m referring to?
HI there,
Thanks for the reply.
I’ve added a screen recording to showcase the process of editing a product.
I can suggest that you test this from a different browser or an incognito window if you are getting different results.
Let us know how this goes. Thank you.
Thank you! That is very odd because my other websites on the same hosting company are working fine. I’ve tried on different browsers (Firefox and Safari), and I get the same result – big search icons instead of rank math meta input fields.
Should I reinstall WordPress? What should I tell my hosting company to resolve this issue?
Here is a screen recording. Don’t worry, this is my Synology drive, where you could download the file.
This is what’s showing on my end on all browsers.
http://gofile.me/3XWWU/vPJ4NTKz2
Please, check the Synology link above, and click the screenshot. It shows woocommerce and Rank Math are the slow queries.
Hello,
Thank you for the follow up.
The access link seems to have expired. Please attempt accessing your site from an incognito window or another browser an check if the issue still exists.
Looking forward to helping you. Thank you.
No need to do the above. It is definitely Rank Math causing the issue. When I rolled back to version 1.0.41.2 it works flawlessly.
Hi Roderick,
I see.
I am glad it is working on the old version.
We are taking a closer look at this and we will get back to you when we have an update.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
