Submitting urls through indexnow error code 0

#454471
  • Resolved Peter He

    3 years, 2 months ago

    Rank Math free

    Hi there,

    I’m trying to submit the home page url through indexnow panel, and getting an error. When I check the history tab I see error code 0. When I check the browser console it’s showing the a error of 500 internal server error.

    I installed the plugin from wordpress plugin market and imported the settings from Yoast SEO.

    I’ve tried regenerate the API key mentioned in this ticket https://support.rankmath.com/ticket/error-submitting-page-to-indexnow-9/

    Please help thanks!

    Best,

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas

    3 years, 2 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    5xx errors are usually caused due to server misconfiguration or other server issues.

    Can you please share the website error log with us?

    Having the error log file will give a clear idea of why this might be happening.

    You can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.

    You can also check if any plugin or theme is conflicting with Rank Math.

    To determine that, please follow this guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Looking forward to helping you.

    Peter He

    3 years, 2 months ago

    Rank Math free

    1. I tried https://wordpress.org/support/article/debugging-in-wordpress/ enabling the log file but I’m not getting any error message relating to the 500 error.

    Here is the 500 error in the console.

    Request URL: http:/… .com/wp-json/rankmath/v1/in/submitUrls
    Request Method: POST
    Status Code: 500 Internal Server Error
    Remote Address: 39.106.49.148:80
    Referrer Policy: strict-origin-when-cross-origin

    Could you please offer some advise on how to troubleshoot this API (v1/in/submitUrls)? I can read PHP code.

    2. Also tried https://rankmath.com/kb/check-plugin-conflicts/ Amd only enable the RankMath plugin, but still getting the exact same error, and error code 0

    What else am I missing here? Please advise.

    Best,

    Jeremy

    3 years, 2 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Submitting urls through indexnow error code 0’ is closed to new replies.