I’ve discovered what happened. I had logged into a different RankMath account some days ago and my login must have been cookied or cached somehow.
The purchase has registered on the other account with user email c*****@t********************.
Can you please transfer the purchase for RANKMATH220919-2122-92187 to user account v***********************@g******** which belongs to the client on who’s behalf I made this purchase?
I will also email you from my c*****@t******************** account so you can cross reference the authorisation.
Thank you,
Colin Boyan
for Vivid Home Builders
Hello,
Thanks for contacting the support.
We have transferred the purchase and replied to your email.
Please check and let us know if you need any other assistance.
Thanks .. all sorted 🙂
Hello,
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
