Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please share the error log with us so that we can pinpoint exactly what functionality is failing and advise what needs to be done to correct it?
Looking forward to hearing back from you.
Thanks, Miguel. Here’s the info.
“Received this message from word press; “Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email. In this case, WordPress caught an error with one of your plugins, Rank Math SEO. First, visit your website (https://josephstasaitis.com/) and check for any visible issues. Next, visit the page where the error was caught (https://josephstasaitis.com/wp-logmein.php) and check for any visible issues. Please contact your host for assistance with investigating this issue further. If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further. https://josephstasaitis.com/wp-login.php?action=enter_recovery_mode&rm_token=zH6J4XrEcmAHlF3fVRjHhG&rm_key=RlKyoj9RCEeOclEcuknLP5 To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires. When seeking help with this issue, you may be asked for some of the following information: WordPress version 6.0.2 Active theme: Kadence (version 1.1.27) Current plugin: Rank Math SEO (version 1.0.96) PHP version 7.4.16 Error Details ============= An error of type E_COMPILE_ERROR was caused in line 55 of the file /var/www/volumes/xvdj/vhosts/josephstasaitis.com/httpdocs/wp-content/plugins/seo-by-rank-math/vendor/composer/autoload_real.php. Error message: require(): Failed opening required ‘/var/www/volumes/xvdj/vhosts/josephstasaitis.com/httpdocs/wp-content/plugins/seo-by-rank-math/vendor/composer/../../includes/template-tags.php’ (include_path=’.:’)”
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
