video sitemap problems

#450088
Viewing 5 replies - 1 through 5 (of 5 total)
  • Nigel
    Rank Math business

    Hello,

    Thank you for contacting Rank Math for help with your sitemaps not displaying correctly and sorry for the inconvenience this has caused you.

    Please follow our guide to autogenerate video schema for old/existing posts: https://rankmath.com/kb/add-video-schema-to-existing-posts/#num-2-generate-video-schema-for-old-posts-pages-pro

    Hope that helps. Please let us know if you have questions.

    Don’t work

    I’ve also tried this and it doesn’t work either

    Hello,

    Assuming all of your plugins are up to date. If not, please try updating them.

    Also, can you please share the sitemap URL with us? So that we can investigate the issue further for you.

    You can share the URL in the sensitive data section. It’s completely secure and only our stuff has access to that section.

    Looking forward to helping you.

    Thank you.

    we have already updated before, the problem is not recent, it is 2 or 3 months since we discovered it

    Anas
    Rank Math business

    Hello,

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘video sitemap problems’ is closed to new replies.