Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Can you please share the sitemap URL with us?
You can follow these steps to fix the issue:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
That should fix the issue.
We look forward to helping you.
Hola, gracias por tu respuesta.
Ya hice todos esos pasos y mi sitemap sigue en blanco.
Espero su respuesta.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I’ve tried checking your website but I was unable to go through the process due to the limited access on the account you’ve shared with us.
Would you kindly check again and grant the account all necessary access? So that we can continue to assist you with this problem.
Looking forward to helping you.
Thank you.
Vuelve a intentarlo ahora, espero que ya si te deje hacer mas cosas en la web.
Hello,
While investigating the issue, I found this issue occurring because, on your database entries there are some Unicode characters that are preventing the sitemap from correctly load.
Please access your WordPress database and check in the table wp_options. You’ll notice entries like blogname with Unicode characters instead of the correct Spanish characters in there.
Please fix those entries and the sitemap should start showing up fine.
We could also perform these checks. But for that, we would need cPanel/phpMyAdmin access to handle the situation.
Please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Hi!
¿Deberia borrar solamente blogdescription y blogname para que todo vuelva a funcionar?
Ok, los borré y ya puedo ver el sitemap. Gracias por toda la atención.
Hello,
This issue can also be solved by fixing the Unicode characters rather than deleting them.
However, I can see that you’ve updated it already and your sitemap is working perfectly fine.
I believe your problem has been resolved. Please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Todo bien, gracias por la atención y ayuda.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
